Admin Job Description
An Admin receives emergency and non-emergency requests, records significant information, and takes appropriate action. The Admin provides timely response to customer inquiries, emergency requests, schedules workflow, job status information, and dispatches crews on a pre-set route for each driver daily. Admin engages with various customer requests and needs to guarantee the accuracy of information provided.
Job Duties
- Acquire skills to use spreadsheets efficiently to perform related job functions.
- Review and update spreadsheets on daily communications.
- Assign jobs to crews based on customer time demands and urgency.
- Route jobs to maximize efficiency and customer satisfaction in both distance and driving times when needed.
- Monitor crew status throughout the day, and follow-up with job status daily.
- Supply crew members with proper customer/job information.
- Inform project managers of crew’s daily workload.
- Schedule crews on same-day job assignments when needed.
- Assist crew members with directions to destinations when needed.
- Assist with customer requests, job changes, rescheduling jobs, and invoicing updates.
- Process all billing upon completion of jobs.
- Sends all job completion paperwork to customers.
- Monitor, process, and escalate job issues to supervisor.
- Assist crews with problems/issues as they arise throughout the job cycle.
- Review and files crews’ paperwork.
- Ensure that crews workloads are balanced daily.
- Assist Superintendent as directed.
- Update job data as needed.
- Communicate performance standards and objectives.
- Keeps management informed of current changes and new developments.
- Perform other duties and responsibilities, as assigned.
- Assist with inventory tracking.
Minimum Requirements
- High school diploma or equivalent
- 2+ Year experience, preferably in customer service
- Proficient in Microsoft Office applications
- Knowledge of spreadsheets
- Solid job tenure and work ethic
- Critical thinker
- Ability to multitask
- Ability to remain calm under emergency situations
- Effective communication
- Strong attention to detail and follow-through, sound judgement
- Ability to maintain a safe and compliant workplace